At HelvioX, we strive to make your shopping experience as secure and convenient as possible. This policy outlines the payment methods we accept and the security measures we take to protect your financial information.

Accepted payment methods

We offer several secure payment options for your convenience. Currently, we accept the following:

• Credit and debit cards: Visa, Mastercard, American Express, and Discover.

• Digital wallets: PayPal, Apple Pay, and Google Pay.

• Shop Pay: For faster checkout experiences.

All transactions are processed in US Dollars (USD). If you are using a card issued from outside the United States, your bank may apply currency conversion fees.

Secure payment processing

Your security is our top priority. To ensure your sensitive information is protected:

• SSL encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal and credit card details during transmission.

• PCI compliance: We process all payments through PCI-compliant service providers. HelvioX does not store your full credit card numbers or CVV codes on our servers.

• Fraud prevention: We use advanced fraud detection tools to screen every order. If an order is flagged as high-risk, we may contact you for additional verification before processing.

Payment timing and authorization

• Immediate billing: Your payment method will be charged at the time you place your order.

• Order confirmation: Once the payment is successfully processed, you will receive an automated order confirmation email from info@helviox.us.

• Declined payments: If your payment is declined, please check your billing address, card expiration date, and CVV code. If the issue persists, we recommend contacting your bank or credit card provider.

Sales tax

As part of our commitment to honest value for the riding community, HelvioX currently offers tax-free shopping on all orders delivered within the United States. Should tax regulations change in the future, any applicable taxes will be clearly displayed during the checkout process.

Contact information

If you have any questions regarding our payment process or encounter any issues during checkout, please reach out to us:

• Email: info@helviox.us

• Phone: (321) 509-3215

• Address: 3107 Hamilton Drive, Voorhees, NJ 08043-2620, USA