Are HelvioX helmets DOT approved? Yes. All helmets sold on helviox.com are certified to meet or exceed the US Department of Transportation (DOT) FMVSS 218 safety standards. You can find the DOT sticker on the back of every helmet we ship.

What is the "one-impact" rule? Helmets are designed to protect you by absorbing energy through their own destruction. Once a helmet has been involved in an accident or a significant drop, the internal safety liner (EPS) compresses. This damage is often invisible but makes the helmet unsafe for future use. For your safety, always replace your helmet after any impact.

How do I know if my helmet is still safe to use? We recommend replacing your helmet every 3 to 5 years, even if it hasn't been in an accident. Over time, the glues, resins, and foam materials can degrade due to sweat, heat, and UV exposure.

How do I find the right size? Sizing varies between different brands and models. To find your perfect fit, use a flexible tape measure to measure the circumference of your head about one inch (2.5cm) above your eyebrows. Please refer to the specific Sizing guide on each product page before ordering.

My helmet feels very tight on my cheeks. Is this normal? Yes, a new helmet should feel snug—almost a bit too tight—around your cheeks. This is because the interior padding will "break in" and compress by about 10-15% after the first few hours of riding. However, it should not cause pain or "hot spots" on your forehead.

Can I wear glasses with HelvioX helmets? Most of our helmets are designed with "eyeglass friendly" interior padding. However, this can vary by model. If you wear thick-framed glasses, we recommend checking the specific product details or contacting us for advice.

Do you ship internationally? Currently, HelvioX only ships within the United States. We do not offer international shipping at this time.

How much does shipping cost? Standard shipping is FREE on all orders. If you need your gear faster, we offer expedited shipping options starting from $4.99 depending on your location.

Is there sales tax on my order? No. At this time, HelvioX offers tax-free shopping for all orders delivered within the USA.

Can I return my helmet if I don't like it? Yes, you have 30 days to return a helmet. However, it must be in "brand new" condition. This means the protective film on the visor must still be attached, and the helmet must not have been worn on a road ride. Please see our Return policy for full details.

How do I start a return? Simply email us at info@helviox.com with your order number. We will provide you with a Return Merchandise Authorization (RMA) and instructions on how to ship the item back to us.